pakgem Privacy Policy

1. Introduction & Scope

This Privacy Policy ("Policy") describes how pakgem ("we", "us", "our") collects, uses, stores, shares, and protects personal data relating to individuals ("you", "Player", "User") who visit, register on, or otherwise interact with the pakgem platform at pakgem.com.

This Policy applies to all personal data processing activities carried out by pakgem in connection with the provision of its online casino, sports betting, and related services. By registering a pakgem account or using any part of the platform, you acknowledge that you have read and understood this Policy. If you do not agree with how we handle your data, you should not use the pakgem Services.

2. Data Controller

pakgem is the data controller responsible for personal data collected through the pakgem platform. Where pakgem engages third-party processors to handle data on its behalf, those processors are bound by written data processing agreements requiring them to process personal data only in accordance with pakgem's instructions and this Policy.

For all data-related enquiries, please contact us at: [email protected]

3. Personal Data We Collect

pakgem may collect the following categories of personal data from you:

• Identity Data: Full name, date of birth, gender, nationality, government-issued identification document details (e.g., CNIC number).
• Contact Data: Pakistani mobile number (including +92 format), email address, and residential address (city, province).
• Account Data: Username, encrypted password, account registration date, account status, and verification history.
• Financial Data: Deposit and withdrawal transaction records in PKR, payment method details (e.g., JazzCash wallet reference, Easypaisa account reference, bank account details for HBL, UBL, Meezan Bank, Bank Alfalah, or card details for Visa/Mastercard/UnionPay), and account balance history.
• Gaming Data: Bet history, game session logs, win/loss records, bonus usage, and responsible gaming tool settings.
• Technical Data: IP address, device type, operating system, browser type, session timestamps, and approximate geographic location derived from IP.
• Communications Data: Records of support interactions, live chat transcripts, and emails exchanged with pakgem.
• Marketing Preferences: Records of your consent or opt-out status for marketing communications.

4. How We Collect Your Data

pakgem collects personal data through the following means:

• Directly from you when you register an account, complete identity verification, make a deposit or withdrawal, contact support, or update your account profile.
• Automatically when you access the pakgem platform, through cookies, server logs, and similar tracking technologies that record your interaction with the website and games.
• From third parties such as identity verification service providers, fraud prevention services, payment processors, and, where applicable, publicly available sources used to fulfil our regulatory compliance obligations.

5. Purposes & Legal Bases for Processing

pakgem processes your personal data for the following purposes and relies on the corresponding legal bases:

• Account registration and management – necessary for the performance of the contract between you and pakgem.
• Identity and age verification – necessary for compliance with legal obligations (including the 18+ age requirement) and our gaming licence conditions.
• Processing deposits and withdrawals in PKR – necessary for the performance of the contract and compliance with financial regulations.
• Fraud prevention and anti-money laundering checks – necessary for compliance with legal obligations and our legitimate interest in protecting the integrity of the platform.
• Responsible gaming management – necessary for compliance with gaming licence obligations and protection of Players' vital interests.
• Customer support – necessary for the performance of the contract and our legitimate interest in providing assistance.
• Platform security and technical operations – necessary for our legitimate interest in maintaining a secure and functioning platform.
• Marketing communications – based on your consent, which you may withdraw at any time.
• Legal compliance and regulatory reporting – necessary for compliance with applicable legal and regulatory obligations.

6. Sharing of Personal Data

pakgem does not sell, rent, or trade your personal data to third parties. We share personal data only in the following circumstances:

• Service providers: We share data with carefully selected third parties who provide services on our behalf, including identity verification providers, payment processors (including JazzCash, Easypaisa, and banking partners), fraud detection services, game software providers, and customer support tools. All such providers are contractually bound to process your data only for the specified purpose.
• Regulatory and legal authorities: Where required by our gaming licence, applicable law, or a lawful order from a competent authority, pakgem will disclose personal data to regulators, law enforcement agencies, or courts.
• Business transfers: In the event of a merger, acquisition, or sale of assets, personal data held by pakgem may be transferred to the acquiring entity, subject to equivalent privacy protections.

7. International Data Transfers

As pakgem operates internationally, your personal data may be transferred to and processed in countries outside of Pakistan. Where such transfers occur, pakgem takes appropriate safeguards to ensure that your data continues to be protected at a standard consistent with this Policy, including through the use of contractual clauses or other recognised transfer mechanisms.

8. Data Retention

pakgem retains personal data for as long as your account is active and for a period thereafter as required by law, our gaming licence, or legitimate business needs. Financial transaction records and identity verification data are typically retained for a minimum of five years following account closure in order to meet anti-money laundering and regulatory reporting obligations. When data is no longer required, it is securely deleted or anonymised.

9. Cookies & Tracking Technologies

pakgem uses cookies and similar tracking technologies (such as local storage and web beacons) to operate and improve the platform. Cookies are used for purposes including maintaining your login session, remembering your preferences, analysing platform usage, and where applicable, delivering targeted content. You can control cookie settings through your browser, although disabling certain cookies may affect platform functionality. By continuing to use the pakgem platform after being notified of our cookie usage, you consent to our use of cookies as described in this Policy.

10. Marketing Communications

With your consent, pakgem may contact you by email or SMS with information about promotions, bonuses, and platform updates that may be of interest to you as a Pakistani player. You may withdraw your consent to marketing communications at any time by updating your account preferences or contacting support at [email protected]. Withdrawal of consent will not affect the lawfulness of any processing carried out before the withdrawal.

11. Your Rights

Subject to applicable law, you have the following rights in respect of the personal data pakgem holds about you:

• Right of access: You may request a copy of the personal data we hold about you.
• Right to rectification: You may request that inaccurate or incomplete data be corrected.
• Right to erasure: You may request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to legal retention obligations.
• Right to restriction: You may request that we restrict processing of your data in certain circumstances.
• Right to object: You may object to processing based on our legitimate interests, including for direct marketing purposes.
• Right to data portability: Where processing is based on consent or contract, you may request a copy of your data in a structured, machine-readable format.

To exercise any of these rights, please contact pakgem at [email protected]. We will respond to all valid requests within a reasonable timeframe and in any case within 30 days.

12. Children & Minors

The pakgem platform is strictly intended for adults aged 18 years or over. pakgem does not knowingly collect personal data from individuals under 18. If you believe that a minor has registered an account or provided personal data to pakgem, please contact us immediately so that the account can be closed and the data deleted. Parents and guardians are encouraged to use parental control software to prevent minors from accessing gambling websites.

13. Security

pakgem implements technical and organisational measures designed to protect your personal data against unauthorised access, accidental loss, destruction, or disclosure. These measures include SSL/TLS encryption for data in transit, encrypted storage for sensitive data including passwords and payment details, access controls limiting internal access to personal data, and regular security reviews of our systems and processes. However, no method of transmission over the internet or method of electronic storage is completely secure. While we strive to protect your data, we cannot guarantee its absolute security and you use the platform at your own risk in this regard.

14. Changes to This Policy

pakgem reserves the right to update or amend this Privacy Policy at any time. Material changes will be communicated to registered Players via the email address associated with their account or by a prominent notice on the platform. The date of the most recent revision is indicated at the top of this document. Continued use of the pakgem platform following notification of changes constitutes acceptance of the revised Policy.

15. Contact & Complaints

If you have questions, concerns, or complaints about how pakgem handles your personal data, please contact us at: [email protected]. We take all privacy concerns seriously and will investigate and respond to your query as promptly as possible. If you are not satisfied with our response, you may have the right to escalate your complaint to the relevant data protection authority in your jurisdiction.

This Privacy Policy was last reviewed and updated in June 2026.